Over the last few years, remote working has seen a boom, and whilst some businesses are pushing for a return to the office, hybrid working is now accepted as a new normal for many businesses.
In February 2025, 14% of workers in the UK worked remotely exclusively, with a further 26% working in a hybrid environment. This shows the remote working trend is here to stay.
If your employees are working remotely, your business needs the best remote desktop solutions with secure data access and consistent performance. Remote desktop solutions supported by the right IT infrastructure make it possible for your employees to connect and complete tasks, no matter where they’re located geographically.
In this blog, we share the top reasons why your remote employees need better desktop hosting solutions. For additional tailored guidance, please feel free to contact our team of experts.
Understanding Desktop Hosting Solutions for Remote Work
There are three common types of remote desktop hosting solutions:
Traditional Desktop Hosting
Traditional desktop hosting is where your users have a physical desktop computer stationed at their desks, running on a standalone operating system with locally installed software applications.
While your employees can quickly access their files and data from the system’s hard drive and work offline when needed, maintaining and upgrading these systems is a real challenge, often requiring dedicated IT support.
Virtual Desktop Infrastructure (VDI)
VDI allows users to access desktop environments on a server host in an organisation’s data centre. Workers connect remotely to your company’s network using their personal devices, instead of relying on individual, physical systems. VDIs are centrally located and built for remote work, with maintenance and data security handled by your in-house IT team, or under a managed service.
Desktop as a Service (DaaS)
Another form of virtual desktop, DaaS allows users to access virtual desktops on the cloud. Also known as a hosted virtual desktop, this cloud-based service is supported by robust hardware, alleviating any concerns about limited rack space, hardware breakdowns, or maintenance.
Remote Desktop Services (RDS)
Remote desktop services, or RDS, is a platform allowing Windows users to share desktop environments between one Windows computer and another over the internet. You can set up an RDS on a Windows server and connect it to a remote desktop protocol (RDP) application like Microsoft Remote Desktop, then log in to access storage, applications, and the Windows desktop interface you use.
Remote desktop solutions allow you to easily increase or reduce your storage, virtualisation, and session management.
Common Challenges in Working Remotely
Here are the most common challenges businesses face when looking to operate remotely:
- High initial costs: There’s a high upfront investment in setting up remote desktop services for your business. Additionally, some hosting solutions offer pricing plans that can be more expensive over the long term, whereas a higher up front cost may have been more effective.
- Slow deployment and access: It may take more time to set up your remote work infrastructure, slowing down the deployment process.
- Performance issues and lags: Slow internet access can cause latency issues and affect your employees’ remote work experience, impacting overall productivity.
- Ongoing maintenance: Using remote PC solutions like VDI means depending on expensive but necessary dedicated IT support to handle software and hardware issues
- Scalability: A sudden increase in supporting more users can challenge the existing infrastructure.
- Support for multiple OS: If you’re a SaaS business, you need a remote desktop solution that supports multiple operating systems and device types.
- Inadequate real-time visibility: With this setup, you’ll have limited access to performance data or background access.
- Meeting compliance needs: You’ll also need to meet changes in GDPR and data protection laws.
- Inadequate support: Finally, you may need support to guide employees in adopting new systems.
Why RDS Is the Best Desktop Hosting Solution
If you’re looking to upgrade to a better desktop hosting solution, the best option may be remote desktop solutions, for more reasons than one.
Security
Data security is the number one concern for remote working employees. With RDS, your data is secure in data centres instead of on personal devices. This is supported by an automatic backup system to prevent loss of data due to cyberattacks, theft, and hardware failures.
BlackBox Hosting offers the best remote desktop solutions with best-in-class security to support your remote business from DDoS and ransomware attacks at no extra cost.
Cost
With managed remote desktop hosting, your business can save significantly on IT infrastructure, including hardware and maintenance costs. Remote desktop solutions host your IT infrastructure with resource-intensive software.
You no longer have to deal with unpredictable and fluctuating costs when you sign up with us. We offer fixed pricing plans, so no surprises or hidden charges are shaking up your hosting budget.
Scalability
Scale your remote hosting needs more easily with cloud-based remote PC hosting compared to VDI or traditional hosting. RDS also makes it easier to configure new devices added to the cloud.
Whether you’re looking to host 10 or 10,000 users, you can rely on us to scale instantly with uniform performance.
Connectivity and Performance
RDS offers fast connectivity and interoperability across different operating systems. That means, if you’re a Mac user, you can use the same virtual desktop environment to tap into Microsoft products.
We’re committed to zero downtime and haven’t experienced a single outage in the last 10 years. You can count on our RDS model with a 99.999% uptime guarantee.
Storage
In RDS, sensitive data files are in the cloud, not on a device, which keeps the files secure even when an end-user device fails, is lost, or is stolen.
Compliance
The best remote desktop solutions continually meet industry standards and regulatory requirements, including PCI DSS, and GDPR, so you can focus on your work and not worry about compliance issues or penalties.
Support
Even if a technical issue occurs, RDS allows support teams to investigate from miles away.
BlackBox Hosting is known for its tailored and relentless customer support. We call it “relentless” because we leave no stone unturned to ensure 99% of problems are addressed within minutes. You’ll receive proactive support and assurance from our dedicated support team, along with 24/7 monitoring.
How BlackBox Hosting Supports Your Remote Workforce
As the UK’s largest managed remote desktop services host, we set the benchmark for remote desktop solutions with relentless support for over 10,000 RDP users daily. We’ve partnered with the leaders in the software industry to deliver attractive and complete software solutions.
We take immense pride in our 100% customer retention rates, ensuring you receive the best remote desktop solutions and support at all times. Make the most of the new way of working with our remote PC solutions over the cloud.
Our USPs include:
- 99.999% uptime guarantee
- Next-gen layered security with DDoS and ransomware protection
- UK sovereign cloud
- Reliable disaster recovery
- Highest certifications and accreditations, including CSA Star Level 2 and ISO 27001 – IS 766577
- Trusted by over 1,000,000 users
Call us on +44(0)203 740 7840 or contact us today for the best remote desktop solutions, and help your business march onwards to success.
